An interview with 5,173 Xu Yingqi: intimate timeout for payment service users ' rights and _guerdie

With the rapid development of networking and online shopping platforms mature, more and more people choose to shop online, visit shop are starting to become a fashion trend, that 2009 net purchase users have been up to more than 80 million.����Because the virtual network, network integrity and after-sales service of the purchased business into key issues for restricting the development of industry, some of the network in view of the current online shopping fraud, interviewed 5173C2C 315TS Xu Yingqi Division General Manager. 5,173 introduction: 5173.com (China online game service network) was established in November 2002, is the world's leading game value-added services and e-commerce platform, we provide professional gaming equipment, as well as online games, online gaming account, online game points card dailian transaction services, and many other fields.����5173.com operations headquartered in Chinese Jinhua, management headquarters in Shanghai, China, now has about 3,000 employees for the global professional service of the gamers 7 * 24-hour.����2005 launched a new "consignment" service, launched in 2006, "guaranteed" service launched in 2009, "buy" service, the world's first trading patterns, access to the users and the market must become standardized models of gaming transactions.����With the rapid development of China's online gaming industry, 5,173 in stable development of the domestic market at the same time, orientation for the future development in the world, and constantly improve the user experience, optimize security, improve service quality,wells fargo home equity loans and strive to become the global leader of online games and digital products e-commerce website. Xu Yingqi Description: 5173 C2C Division General Manager Xu Yingqi on the business model, Xu Yingqi participate in and lead the 5,173 websites create a consignment, warranties, buying mode, auto, and other Internet transaction services, annual turnover from millions of dollars developing a Web site to the billions of dollars now.����In recent years, 5,173 Web site has been awarded most potential in China Internet project, China's online game industry elite service provider, "" games for ten years "outstanding innovation award for service providers, network culture.����On the talent, Xu Yingqi labor emulation of PK was involved in the development and idea systems, inspire employees create innovative momentum, 5,173 website development practitioners from less than a hundred people to now more than 3,000 people.����On the technical innovation, Xu Yingqi participation presided over more than one schema design and development of e-business management software, has been involved in several provincial and municipal scientific and technological research and development projects. 5,173 operations and technical support topics (Jinhua Li Cheng, Jinhua Beach network technology and information technology company), respectively, was awarded the e-commerce top 10 enterprises in Zhejiang Province, Zhejiang Provincial High-Tech top and is granted for Zhejiang Provincial High-tech enterprise research and Development Center, were identified as tax-payer and tax-payer in Jinhua city in Zhejiang Province. Xu Yingqi also was awarded the Jinhua city development zone "Junker is" outstanding staff. 315TS:315TS according to the complaints from users, users cheated in online gaming transactions are mostly first-game trading platform, the transaction process in General, they a little knowledge, "phishing website" hold this to be scams. On this point, 5,173 whether there is a newcomer to the appropriate tutorial tips and considerations? Xu Yingqi: of course, 5,173 official website Home detailed beginner's Guide prominently placed, and carefully divided into "buyers tutorial" and "seller tutorial", so the 5,173 transactions for the first time, a user can quickly get started.����Meanwhile 5,173 specially created the Advisory area, 7 * 24-hour counselling service for users, and answers to various questions.����315TS: players are mainly encountered in the online gaming transactions what fraud? for this type of phenomenon, 5,173 do you have any experience can be told to the player? Xu Yingqi: online fraud in the transaction information, customer service, and fishing and is mainly divided into false won site three.����False winning message is a fraud through various means (such as QQ, MSN Chat, game key, and so on) to the player with the winning information links, but need to pay a deposit to receive prizes such as cost, allowing users to designated bank account for money, which of course is like a stone dropped [sank] into the sea-no echo.����Customer service is a fraud posing some large trading platform support team meticulously, many excuses (and cooperate with the public security work, such as verifying user data processing failures, etc) made trading platform account or bank account to the user, to online fraud.����Phishing sites are making cheats and large transactions page of the trading platform is very similar, wantonly spread many affordable transaction information on the Internet, attracting players click here to enter, so players of bank accounts through online banking will be money to enter the cheat. Their common feature is cheats to imitate a large trading platform identity, all over the Internet to spread false information, the player after being cheated, and disclosure of personal information led to interests of bank accounts.����Guard against this type of fraud, corruption first touch small, can not arbitrarily address click on the link sent by strangers, by typing the familiar with the trading platform of the Web site, verify the transactions sent to others Web sites, such as 5,173 site "Customer validation" "site authentication" and "account verification" and so on. 315TS: recently, some users are reflected in the network transaction fraud, and Web pages, and related customer service personnel are also "5,173", what does this really mean? Xu Yingqi: 5,173 user complaints also reflect in the near future. Due to the trend of online transactions in full swing many criminals had a wicked thoughts on this big cake, they elaborate disguise dress up large trading platforms to fraud users, its users and 5,173 when such events are the victims.����Telling users how to avoid "phishing website" at the same time, 5,173 times on offense, "phishing sites" dens vigorous blows, thus safeguarding the online game of harmony, green environment. 315TS: for disputes arising in the trading, 5,173 what specific mechanisms? persistent users who do notDesk Help Software Tracking credit transaction or a complaint, 5,173 is how to handle? XuLee Chi: first of all, our professional customer service transactions will be 1 on 1 track, during the transaction process system will also automatically saves game screenshots, dialog recording, recording a variety of information, such as save, once a dispute arises between users, and that these records can be used as strong evidence to dispute and, secondly, 5,173 perfect for payment of a deposit system has also been established, if seller breaches and malicious acts, there would be handed over to the buyer will pay a deposit. Finally, 5,173 overtime has also been established for payment services, if the buyer has not received within the time prescribed in the 5,173 trading goods, 5,173 compensation given to buyers. Does not repeatedly appear in the good faith transactions for transactions or user complaints, 5,173 will give a full check, if the result does not credit transactions, we will immediately to the user for appropriate penalties and reduce their credit rating.����5,173 will not allow any attempt to "troubled waters" of human survival on the sanctity of our platform. 315TS: online shopping after-sales service is particularly critical. For after-sales service this focus and 5,173 is how to build and improve our service? Xu Yingqi: first of all, 51,730 valued service that links, our every transaction is recorded. Secondly, we have a huge team of professional customer service, they will be 24-hour standby service for each 5,173 users. Users run into any problems after the transaction, you need only one phone, customer service team will transfer the information to the relevant Department quick response and resolution. At the same time, 5,173 also launched the "time out for payment" service, solve the problem of timeout issue for users. 5,173 is convinced that most online trading platforms are at the core of providing exceptional service, "120% user satisfaction" is our everlasting faith.